GENERAL FAQ

We are a postal sharpening service for chefs, builders, groomers, and tailors. All you have to do is to pay online, and we either send you secure packaging with labelling to return your items to us or send them directly in your packaging. Your purchase includes posting your items at every step.

Option 1.
We send you a secure, easy to package box, you package your items, attach the provided label and then return them to us. We then turn your work around on the same day if ordered between Monday and Friday and then return them by mail. We offer a free or paid fast track postal service with multiple insurance options.

Option 2.
You can choose to send items in your packaging, your purchase will include postal charges. After your purchase, we email you the label to attach to the box you send to us. We then turn your work around on the same day if ordered between Monday and Friday, then straight back into the mail. We offer a free or paid fast track postal service with multiple insurance options.

It’s important to make sure that your items are both secure from damage and even more so safe from hurting anyone in transit. Here is an extract from our carrier that offers you a directive on how to package for safety and compliance with their rules regarding the postal of sharp objects.

Wrap heavy cardboard around sharp edges and points, strong enough to ensure that the contents do not pierce the outer packaging. Wrap each item with cushioning material. Place in a suitable outer container such as a padded envelope.

Varying on the service you choose we can have your items back to you in as little as three working days. This will be determined by the decisions you make when you reach our checkout. You can choose to go for a 1st class service where you do not wait for us to send you a box, if you choose this you should be fairly certain that the turn around would be 3 days, a maximum of 4 providing this is done taking into account working days. If you wish to choose our most economical service then you would be looking at a 6-7 day turnaround.

Often even cheap knives are made of good quality steel but because cheaper knives are mass-produced and sharpened with a machine the cutting edge is not very sharp. Once sharpened by our expert sharpener they will come back to you much sharper than when you bought them. Sharpening your current knives also helps the environment and reduces waste going to landfill.

Yes, we certainly can, and at no extra cost! However, if your serrated knife has little or no serrations left (due to wear from use or over-sharpening), we are unable to re-serrate the blade. If you prefer we can convert the knife to a plain edge knife, just let us know when you place your order if you would like us to do this. For clarity, we will never convert a serrated knife to a plain knife without first asking you and getting your confirmation.

Yes, we certainly can, and at no extra cost! We use a coarser wet stone wheel for a clean and sharp finish.

Yes, we can, there would be an additional repair cost. We can recreate a new tip by slightly shortening your blade. We’ve seen it all over the years, so we don’t worry will we be able to fix it for you. Gift card and subscriptions do include repair services as part of your purchases as standard.

Yes, we can, there would be an additional repair cost. We will remove all damage from the blade before going on to sharpen it. Gift cards do include repair services as part of your purchases as standard.

Unfortunately not, we do not repair handles. We specialize in blade repairs and sharpening only.

Yes, we do, 100% We can guarantee that your knives will be returned sharp, and we test every knife before it leaves our workshop to ensure it is as sharp as it can be.

We first assess the damage, we then look at the angle setting and use a bench sander to run over both sides and then polish for an even sharp finish.

We absolutely do, food processor blades are an important part of any kitchen, particularly a commercial kitchen. We believe in giving our clients value for money and are willing to offer a free re-sharpening service if the client finds any quality issues.

There is a wide range of scissors, from hairdressing, grooming and tailor scissors. Our experts have many top of the range equipment to suit your equipment needs. Depending on what pair of scissors you have, we sharpen bevelled, convex and semi convex, also we specialise in serrated edge as well. We guarantee to sharpen your scissors the way you bought them.

We re-sharpen your scissors 100% free of charge if you do not like your newly sharpened blades. It is part of our commitment to quality.

The first step to making sure you’re delivering the best hairstyles to your clients is to invest in the best hairdressers scissors. Furthermore, they greatly contribute to your comfort, long-term health, and hair salon efficiency.

We never recommend pinching pennies when shopping for hairdressers scissors, since results are directly proportional to the investment. But that’s not the whole story. Even the most effective haircutting scissors require routine, scheduled maintenance. Take care to clean your hairdressers' scissors with isopropyl alcohol and white spirit every day to make sure that they're performing at their best.

Wipe off any residue of hair, dirt, and silicone styling products that may have built up during the day and negatively affect your scissors' performance with soft cloths. Salon build-up, if not removed regularly, can prematurely dull blades and reduce cutting action.

There may be occasions when it is necessary to loosen the screw between the blades and run running water to remove built-up residue and hair. Afterward, wipe your hairdresser's scissors with a chamois to polish the blades and get them ready for your next cutting-edge haircut. Always store your hairdresser's scissors clean and dry – to prevent corrosion from water and other substances. Always keep hairdressers scissors blades oiled. The screw guard will prevent dirt, hair, and silicone-based products from building up around the screw, which may affect the exactness of the cut, the scissors’ tension, and ultimately the life of the cutting blades.

The tension adjustment of your hairdresser's scissors can change considerably with use, so you may need to occasionally adjust it. Apply one or two drops of oil to the opened hairdresser's scissors near the screw where the blade meets.

Even with sharp blades, a too-loose tension setting folds rather than cuts hair. A too-tight tension setting progressively pushes hair toward the edge of the blades, rather than cutting it. A poor tension setting dulls the blades and results in poor slices. No matter how closely the blades are aligned, the tips should rest 14" apart when resting while at rest. If they’re not, adjust the screw. Consistent daily care is essential to peak performance, but don’t forget the regular yearly maintenance.

Scissor tension is the pressure on the screw that holds the two scissor blades together. It can also be commonly referred to as the looseness or firmness of your scissor.

Scissor tension tends to vary according to individual preferences, but there are some general guidelines you should follow. Keep in mind that shears are precision instruments that require proper care, including proper alignment, adjusting, and tension adjustments.

For the best performance, proper adjustments of blade tension between the two blades are required. How can you judge tension? Shear blades are designed with a slight curvature so that when turned together there is a measure of spring force that keeps the cutting edges in contact throughout the cutting stroke.

Shears that are too loose and not appropriately adjusted often get mistaken for dull, even though the blades are pointed. Shears that are simply too loose and not properly adjusted often get mistaken for dull.


The same professional shears that cost a lot will bend hair and look dull if the blade tension is too loose. On the other hand, if the tension is too tight, the blade will wear prematurely and cause user fatigue.

A good rule of thumb is to open a pair of scissors with one blade at an angle to the other while holding them with the points/tips upward in front of you, then put the handle down. It will fall, but not completely close due to being caught.


If the blade is closed rapidly and completely, tension is excessively loose, if it barely moves at all, tension is too tight. After lubricating, your scissors or whenever they feel too tight/loose, adjust their tension. You have to be very careful when tightening or loosening the screws to avoid damaging the scissor. You should adjust the screw 1/16th of a turn at a time until it is correctly adjusted.

The dial spring tension system dial spring tension system is a popular model. The system allows users to easily adjust the tension in notched increments without a tool and secures the desired setting. Simple screws attached by a Dark Stag screw tension system require a screwdriver with the right size head to adjust the tension. The screw can loosen to the point where it no longer holds a setting.

The screw can be re-gauged as a result of having a slotted shank that provides greater resistance to movement once it has been set. A system like this is featured in the Dark Stag DS1. A special tool is required to turn a keyed tension adjusting screw. In fact, all Dark Stag shears come with the adjusting tool as standard.

We first assess the damage, we then look at the angle setting and use a professional scissor sharpener to run over both sides and then polish for an even sharp finish.

The answer depends on several factors. Obviously, when the shears fold, push, or have a dink, they have to be sharpened. Many brands recommend having your shears sharpened every three months; others recommend having them sharpened every four months; etc. Hairdressing scissors should be sharpened every 500 to 700 hair cuts or six months. For dog grooming scissors the intervals should be anywhere between 6 to 12 weeks. The shear will last longer and last longer with this technique and you will provide customers with smooth, even, professional hairstyles and pet grooming. Having less tension also reduces the risk of Carpal Tunnel Syndrome, a disorder of the wrist and hand characterized by pressure, pain, and tingling.

We re-sharpen your tailor's shears completely free of charge if you are not totally satisfied. We make this commitment to ensure long term relationships with our domestic and commercial clients.

Is there any possibility of blunting my shears if I cut the “wrong thing”?

You've recently discovered what you regard to be the best Shears in the world, and then someone tells you that if you cut anything wrong with them, they'll dull and blunt. Does this ring true? Commonly, people use fabric shears to cut paper.

The notion that you need a different set of Shears for each type of material seems a bit absurd, no? Additionally, cutting synthetic fibres can damage Shears, so separate sets should be used to cut natural fibres. So what is the solution? Experts claim that each type of Shears is crafted for a specific purpose. Examples of blunted shear blades are shears for cutting paper.

The paper is cut cleanly while retaining its sharpness. The blades are too blunt for cutting fabric effectively. Fabric Shears have blades that are very sharp and are serrated. The shears are sharper than paper shears. They will dull if they are used to cut paper. Barber shears feature very sharp serrated edges and a serrated blade that is so small it is very hard to see.

If you’ve ever used fabric Shears to cut paper, you’ll know that nothing evokes as much fury as sewn or otherwise crafted fabric from scratch. Over time, many children have learned their lesson after only using their mother's pinking shears to cut shapes out of paper or cardboard once or twice.

What's the drama for? All paper products contain minerals that abrasively destroy blades in fabric shears.

Paper and cardboard filling and coating commonly use titanium oxide, kaolin clay, calcium carbonate, and talc. These papers are stiffened, filled, and adjusted to absorb ink. Furthermore, they can also be used to enhance whiteness and pitch.

Kaolin clay and ground calcium carbonate are hard to cut through and can destroy a set of shears that are not made to do the job.